Collection Policy

This Collection Policy explains how orders are collected from Nino & Boo’s Bakes and outlines the responsibilities of both ourselves and our customers once an order is ready for collection.

Please read this policy alongside our Terms of Services and Allergy & Food Safety.

All orders are supplied by collection only.

Collection is available strictly by prior arrangement at an agreed date and time.

As we are a home-based bakery, we kindly ask customers to arrive as close to their agreed collection time as possible.

Our collection address will be provided when your order has been confirmed.

Before collecting your order, please ensure that:

• Your balance has been paid in full.
• You have confirmed your collection time with us.
• You have sufficient space within your vehicle for the product.
• You have considered the weather and journey conditions where appropriate.

Products cannot be released until payment has been received in full.

If you are running late, please contact us as soon as reasonably possible.

Whilst we will always try to accommodate unforeseen delays, we cannot guarantee that products can be held indefinitely.

If an order is not collected and we have been unable to contact you, we reserve the right to dispose of perishable products after a reasonable period.

No refund will be due where products are not collected.

If someone else is collecting your order on your behalf, please let us know in advance.

Once the order has been collected by your nominated representative, responsibility for the products transfers to you.

Responsibility for your order transfers to you immediately upon collection.

From this point onwards, Nino & Boo’s Bakes cannot accept responsibility for any loss or damage resulting from:

• transportation;
• accidental impact;
• sudden braking or movement during travel;
• incorrect handling;
• inappropriate storage;
• exposure to excessive heat or direct sunlight;
• delays before refrigeration where advised.

Cakes are delicate and should be transported with care.

For the safest journey home, we recommend:

• placing the cake on a completely flat surface, such as the boot floor or footwell of the vehicle;
• ensuring the cake cannot slide during transport;
• keeping the vehicle cool, particularly during warmer weather;
• avoiding placing cakes on seats where they may tilt or move;
• driving carefully and avoiding sudden acceleration or braking where possible.

For larger or tiered cakes, additional transport guidance may be provided at the time of collection.

Storage requirements vary depending on the product.

Specific guidance will be provided where necessary.

Unless otherwise advised:

• keep products away from direct sunlight;
• avoid excessive heat;
• refrigerate products where instructed;
• allow chilled cakes to return to room temperature before serving for the best flavour and texture.

Failure to follow storage guidance may affect the appearance, freshness and quality of the product.

Customers are encouraged to inspect their order upon collection.

By accepting the order, you acknowledge that the product has been received in satisfactory condition unless any concerns are raised at the time of collection.

Our cakes and baked goods are handmade using fresh ingredients and should be handled with care.

Decorative elements, sugar flowers and intricate finishes may be fragile.

Customers are advised to avoid unnecessary handling once the product has been collected.

If you believe there is an issue with your order that was present at the time of collection, please contact us as soon as reasonably practicable.

Where appropriate, we may request photographs to assist us in investigating the matter.

Nothing in this policy affects your statutory rights.

We reserve the right to update this Collection Policy from time to time to reflect changes in our business practices or legal requirements.

The most recent version will always be published on our website.

3rd July 2026